Shipping Policy

1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [5-10] business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
3. Damaged Items in Transport
If there is any damage to the packaging on delivery, email us immediately at [info@vaidikjeevn.com] within 24 hours of delivery with photos and videos.
4. Questions
If you have any questions about the delivery and shipment or your order, please contact us.

Buyers are advised that we are not responsible for any custom charges, duties, VAT, GST, etc, that your country may be charging as these vary from case-to-case and are beyond our purview.

International customers are advised to contact your local customs for any clarification. Additionally, feel free to contact us, and we may in some cases have older experiences from customers to share.

Return /Refunds

1. Returns /Refunds :

We accept returns only if the product  you received is damage (for damage issue customers have to email or contact us on the same day of delivery ) only then refund  will be applicable otherwise we cannot offer you a refund .

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your product price and a credit will automatically be applied to your original method of payment. 
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please e-mail us at : info@vaidikjeevn.com

(* It is advised to make a video before opening packet on the same day of receiving courier for claiming any refund in case of any missing product & damage*)

2. Exchanges
We only exchange goods if they are defective or damaged . In circumstances where you consider that a product is defective, you should promptly e-mail us at: info@vaidikjeevn.com with details of the product and the defect. You can send the item you consider defective to:
VaidikJeevn, Matapuram, Near Pahadi Gate BLW, Varanasi, UP, India 221108

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or not. If you are eligible, we will send you a replacement product.


3. Exceptions :
a) Some items are non-refundable and non-exchangeable. 

b) The Appearances , Dimensions and Weight of “Brass Statues” can be varies because of its hand made procedures. and company will not entertain any claim regarding exchange or refund of such products.

4. Cancellation Of Order:

For cancelling the order ,customer have to email us or contact us within 15 hours/ befor shipping of placing the order to get full Amount Refund also once shipment gets disptached then there will be no cancellation.


5. Shipping
To return the item you purchased, please return it to below given address from your end only:


VaidikJeevn, Matapuram, Near Pahadi Gate BLW, Varanasi, UP, India 221108


Note:

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. 

The Refund will be credited  within 7 working days. (If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account )

*All disputes are subject to Varanasi jurisdiction only* 

Need help?

Contact us at info@vaidikjeevn.com for questions related to refunds and returns.